Legal

Terms and refund policy

Last updated: 8 November 2026

1. Who we are

NovaEdge Solutions is a trading name of David Joshua Fouche, a sole proprietor in South Africa. Address for legal notices: 15 Ridge Road, La Lucia, Durban, KwaZulu-Natal. WhatsApp: 076 250 4501. Email: David.NovaEdge@gmail.com. Website: novaedge.co.za.

2. Orders and payment

  • All prices are in South African rand.
  • An order placed on this site is a request. It is confirmed once we've agreed the details with you and your payment succeeds.
  • Card payments are processed by iKhokha. We never see or store your card details.

3. Websites

  • A 50% deposit books your build. The remaining 50% is due after you approve the preview and before the site goes live.
  • Two rounds of changes are included before launch. Extra changes, or work outside the package, are quoted first.
  • Turnaround times start once we have your content and are estimates, not guarantees.
  • Domain and hosting costs are separate unless agreed in writing.
  • Once paid in full, the design and content made for you belong to you. We may show the finished site in our portfolio unless you ask us not to.

4. Monthly services

  • Care plans, ads management, AI faceless pages and the AI assistant are billed monthly by secure payment link.
  • You can cancel with 30 days' notice. If a month is unpaid after 7 days, that service pauses until it is paid.
  • Ad budgets are paid by you directly to the ad platform and are not refundable by us. Platforms decide who sees ads, so we cannot guarantee sales, leads or follower numbers.
  • AI-generated content is checked by us before posting, but you are responsible for approving content posted under your brand.

5. Trading bots

  • Bots are software. We do not give financial advice, sell trading signals or manage your account or wallet.
  • Trading, including in meme coins and other crypto assets, is high risk. You can lose all the money you trade with. Past performance does not predict future results.
  • We never ask for your seed phrase or account passwords.
  • A bot is non-refundable once it has been installed or delivered. Custom builds need a 50% deposit, with the balance due on delivery.

6. Refunds

  • Website deposits are refundable until design work starts.
  • Setup fees for AI services are refundable until setup starts.
  • Your rights under the Consumer Protection Act are not affected.

7. Contact

For any complaint, WhatsApp 076 250 4501 or email David.NovaEdge@gmail.com. We aim to reply within one working day.